🌷 FAQ 🌷

🎀Size Guide

All our pieces are quite stretchy so they are extremely forgiving! Please be aware though, our tops do not provide the strongest support for bigger chests. 

Note: If you fit a S in tops, you may also fit a XS, the fit will be more of a bodycon fit.

🍰️Processing Times

Every garment is 100% made by my mom-processing times range from 2-16 business days depending on her work load. In some cases, processing times may take longer because of set backs. Your patience is appreciated! 

🩰Lost/Stolen Packages

SoftLana is not responsible for shipping delays, lost or stolen packages. Be sure to check around the front of your home, with your housemates, neighbors and building management. If the package is still unable to be located, we suggest filing a claim with the carrier directly. 

💌Combine Shipping

If you have multiple orders that have not been fulfilled, you can email us your order numbers and we will ship them in one package and refund the extra shipping!

🍒Garment Care

To keep your garments fresh and extend its longevity, handwashing is recommended. Machine washing in a delicates bag is also acceptable. Hang dry for longevity. 

💗Fabric Content

Soft Lana primarily works with 100% cotton or cotton blends. Gussets on undergarments will always be 100% cotton. Soft Lana also sources deadstock fabric-though this means the exact fabric content is unknown. 

🦢Return Policy

Soft Lana does not allow returns because of hygienic reasons so please read the size chart carefully <3

🍓Changes/Cancellations

Please contact us ASAP if you need to change/cancel your order. Once the item has shipped, there is nothing we can do unfortunely. 

💐Where are you located?

Soft Lana operates and ships from the US!